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I own a 2014 BMW i3 REX that I have had possession of for 4 months since it was new. Recently, the driver side seat has begun to come apart.
I contacted my local dealer and they stated that this is not covered under the warranty. I cant believe this is true. I've owned wranglers whose interiors were exposed to the elements 6 months out of the year and seat covers were replaced without questions, when they failed. This car is garaged, has only 3500 miles, and I'm being told this is normal wear? I was wondering if BMW or other owners have any input on this. Attached are images.
I have the same Mega interior and have 20k miles on my car with no issue at all. It does seem like a defect in the material and would expect to be fixed under warranty.
Reach out to BMW i Concierge: Should you need service, BMW i Concierge are ready to assist Monday–Friday, 9am–9pm ET. by calling 855-236-1025. You can also email us at email@example.com.
Same here - Mega with 15K miles, and no issues. Disclaimer - my 140 lbs better half drives it most of the time, so the seats don't get much of an exercise from my big ***.
I've seen this kind of damage on older (150+K mile) E30s (80's bimmers) that were driven by people with big behinds. The seat sags under the weight, and the non-bolstered seat cushions form wrinkles in roughly the same area as the one that displayed damage in your picture. Especially if you rotate in seat before exiting/entering the vehicle.
I know it's personal, but are you by any chance on the north side of 200 lbs?
Either way, I would press the warranty claim through BMW, and engage the CA's manager, iConcierge, and BMW CCA ombudsmen, as necessary (in roughly that order).
Bringing this thread back from the dead. I'm 6'1", and tip the scales at 250lbs... BMW just continues to replace the seat coverings, same problem keeps happening. Customer Relations says its due to outside influence, despite that this has been the only vehicle I've had with this problem. Only clothing I wear is Jeans, and Khaki pants or shorts.