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The hybrid battery of my new 2018 X5 40e is able to charge to a 99% level, but never gets all the way to 100%. The problem with this is that the vehicle is supposed to reach 100% and then turn itself off. Instead, it gets to 99% and then the blue ring light continues to flash until I unplug it.
I am using the wall outlet in my garage with the Level 1 charger that came with the vehicle. The charger itself doesn't indicate there's a problem such as temperature or a connection issue.
I have been having this problem as well. I, too, am using the basic, Level 1 outlet in my garage and the exact same thing happens to me: it gets to 99% charged and then never turns off until I unplug it. It's very frustrating, not to mention, costly.
I purchased my X5 40e back in January of 2018 and had to bring it back to my dealer numerous times over the next 4 months. I was told they tried a few different solutions but could not come up with a solution. At one point, they brought in a BMW engineering specialist and he too couldn't figure it out. They even gave me a Turbocord to replace the original charging cord with the thought that might give it the extra boost it needed to get to 100%. Nothing worked.
If you don't mind me asking, where do you live? The reason I'm asking is that one of the thoughts the service department had is that the issue is due to the temperature in my garage. I live in NY and don't have a heated garage. Initially I dismissed it, but as it turned out, once we got into the late spring, it all of a sudden started consistently getting to the 100% level and then turning off. It then continued to work as it was supposed to for the rest of the summer and into the fall.
But sure enough, in the middle of October, once the temperatures started to fall and my garage got colder, it reverted back to never getting past 99% again and never turning off. They may have been right about the temperature of my garage (not to mention that whenever they charge the car in their temperature-controlled garage, it goes to 100%).
Do you have a heated garage? It would be interesting to see if you are in a similar situation as I am.
For the record, as I write this, it has still not been resolved. I have had many conversations with my dealer and we are still trying to figure out what the next step might be.
Any thoughts or comments would be very helpful to me, and perhaps by comparing notes, we may be able to get this resolved for both of us. I cannot imagine you and I are the only people who are having this problem.
I purchased my X5 40e back in January of 2018 and had to bring it back to my dealer numerous times over the next 4 months. [...] Any thoughts or comments would be very helpful to me, and perhaps by comparing notes, we may be able to get this resolved for both of us. I cannot imagine you and I are the only people who are having this problem.
Well, these are i3/i8 boards, so I don't think you will find a large X5 owner audience with which to compare notes or commiserate.
None of us with i3s have had this problem, so perhaps, it's time to upgrade from X5 to an i3?
I live in California. Bought the X5 in November. The coldest it has been at night is 33 degrees but car is in the garage. Love the car but can't understand the charging. At first the charging port door wouldn't open and they had to "reprogram" the car computer. That seemed to fix that problem. I am charging the car with my household plug. The charging doesn't always turn off. It also takes more that 6 hours to charge. How long does it take to charge your cars? I am creating a chart documenting the charging times and when the charging doesn't get complete. I don't like to keep the charging cord in more that 12 hours. I hope that the car can't be "overcharged" and destroy the battery. If you learn anything that would help, let me know and I will do the same.
As I wrote in my previous entry, more often than not, my charger doesn't turn off either. As you can see another person, Dave, has the same problem.
After numerous attempts to have it fixed by my dealer, it was determined that it cannot be fixed. They are convinced it has to do with the temperature of my unheated garage. It does work in the summer when obviously the temperatures are warmer.
Although no one wants to admit it, this is clearly a design flaw with these X5's (and perhaps other models, but I can't speak to that). At this point, BMW is not doing anything to try to remedy it.
And as far as I can see, they are also not doing anything to let anyone know that this is a problem. They make no mention of it anywhere on their website or in their sales materials. I don't think the local dealers are spending a lot of time either trying to get BMW corporate to adequately address it. They have no incentive to do so since they have our money already.
Not sure what the true solution to it is other than trying to get the word out that this is a widespread problem (especially in cold weather climates). Perhaps if enough public pressure comes to bear they will make more of an effort to correct what is clearly a design flaw in their hybrid system.
Any other feedback from you, or anyone else who wants to weigh in, would be very helpful.